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Booking & cancellation policy
How reserving works from first message to arrival — and exactly what happens if plans change. No surprises, no payment just to enquire.
Step by step
How booking works
1 · Enquire
Send your dates and number of divers via the request form or WhatsApp. Enquiring is free — no payment to ask.
2 · Diver details
We send a short form for experience, gear and preferences so we can plan the right sites and logistics.
3 · Quote & deposit
You receive a personalized quote and a link to pay a 50% deposit to hold your dates.
4 · Confirmed
Your reservation is confirmed as soon as the deposit is received. The balance is settled on arrival.
5 · Arrival
We confirm final details, arrange your transfer, and — for Dive & Stay — hand over your apartment.
Payment notes
Online card payments include a 5% processing fee and are charged in MXN at the day's rate (≈ 18 MXN / USD). Figures to confirm.
Cancellation & refunds
Dive & Stay packages
- Cancel 30 days or more before arrival for a refund.
- If you paid online, the refund is less the 5% payment-processing fee.
- Inside 30 days, the deposit holds your dates and is non-refundable.
Dive-only trips
- Full refund if the port is closed by the Maritime Authority.
- Full refund if you cancel more than 14 days before (excluding payment-processing fees).
- 25% partial refund for illness, with a medical report sent at least 24 hours before.
Ready to book?
Send your dates — we'll reply within a few hours with availability and a quote. No payment to enquire.